Shipping policy

At Aleire, we're committed to providing you with a seamless shopping experience, and that includes sustainable and efficient shipping. 

Here's what you need to know about our shipping process:

1. Fast and Efficient Shipping: We understand that you want your orders as quickly as possible. That’s why we utilize efficient route planning for our shipments, helping to lower our transportation-related environmental impact and faster delivery. This means your order will often be shipped from the closest available location, ensuring faster delivery times.

Please be aware that when you purchase different products from our store, your order may ship separately. Rest assured that each shipment will include the products you've ordered, and we'll provide you with all the necessary tracking information.

Our goal is to get your items to you as quickly and efficiently as possible. Shipping items separately when needed allows us to maintain our commitment to fast delivery times and ensures that your products are in your hands as soon as possible.

Whether your order ships in one package or separately, please be assured that each item is carefully packed to ensure it reaches you in excellent condition.

1. Lost Items in the Mail and Returned Shipments: If your order is confirmed as lost in transit we will work diligently to assist you. Depending on the circumstances and your preference, we can offer a replacement or a refund for the lost item. However, in cases where a shipment is returned to us due to address issues, we may need to charge for shipping when sending a replacement. Alternatively, we can offer a refund for the production costs of the item, excluding the shipping.
2. Minimal Customs Fees: Thanks to our strategic shipping approach, most of our customers do not incur customs fees when receiving their orders. We take care of the logistics to make your shopping experience hassle-free.
3. Shipping Partners: We've partnered with reliable courier and delivery services to ensure your orders reach you safely and securely. You can trust in the expertise of our delivery partners.
4. Tracking Your Order: For your peace of mind, we provide tracking information for your orders whenever possible. You'll receive details on how to monitor your shipment's progress and estimated delivery times.

If you have any questions about our shipping process or need further assistance, please don't hesitate to contact our customer support team.

support@aleire.shop